Comments, complaints and compliments
We welcome comments, complaints and compliments and look upon them as an opportunity to learn, adapt, improve and provide better services. We support the concept that most complaints, if dealt with early, openly and honestly can be sorted out at a local level and we do our best to ensure that the complaints process works as smoothly as possible.
If you have a concern about your care or treatment, or about any of our services, please talk to the member of staff who is with you at the time. They will be as helpful as possible and will try to resolve your concerns.
If this is not possible, please contact your GP practice.
If you would like to make a complaint, please do so as quickly as possible, preferably in writing. Most issues can be resolved quickly but some do take a little longer for an investigation to be carried out and if this is the case, we will let you know if we think there might be a delay. Please provide us with your contact details so that we can telephone you if we think a conversation would help the process along.
When we have concluded our investigations, we will write to you formally and let you know if we have put in place any actions or improvements as a result of your complaint.
We also like to hear from you when we do things well, so that we can pass your accolades on to the staff who have helped you.
Contact us here.
You can see our Complaints procedure here: Download PDF
Easy Read Complaints procedure here: Download PDF
If you would like to escalate a complaint, you can refer it to the independent Parliamentary and Health Service Ombudsman at:
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
More information can be found on the Ombudsman’s website here.